Mobile Deposit FAQs

Who is eligible?

Individuals with regular Share Accounts that have a minimum balance of $5.00 and has been open for 90 days or more. Individual Share Draft (checking) Accounts must have a minimum balance of $25.00 and have been open for 90 days or more. These accounts must be in good standing, with NO recent history of overdrafts.
Are there any limits of the dollar amount or number of checks I can submit?

The initial check limit will be $2,500.00, but all items will be reviewed before release of deposit. You may deposit multiple checks, but each check counts as a separate deposit. The daily total will be $2,500.00.
What are the fees?

None.
Do I scan both the front and back of the check?

Yes. The app directs you to enter the amount of the check, to scan the front, and to scan the back. The check must be endorsed by the payee, and it must include the words "Mobile Deposit Only" under the endorsement.
When will my deposit post to my account?

Deposits made before 3:00 p.m. (MTN) will be posted by 5:00 p.m. (MTN) the same banking day. Deposits after 3:00 p.m. will be posted by 5:00 p.m. the following banking day. Although posted to your account, the funds may not be available immediately.
What if the check image is not acceptable or is unreadable?

The app will alert you if the image is bad, and you will have the opportunity to rescan to meet the readability requirements. After multiple failed attempts, it would then be necessary to bring or send the check to our office for processing.
What do I do with the check after I scan it?

After you confirm that the deposit posted, it is recommended that you store it securely for at least 60 days.
What if I submit a deposit for the wrong amount?

In most cases, the Mobile Deposit App will detect an error and request that the amount be corrected within the app. If it is not, the error should then be caught and corrected by our Mobile Deposit team.
What if I submit the same deposit twice?

It will be identified and stopped by our Mobile Deposit Team, who will contact you in the quickest method possible.
If a check I submitted is returned, can I resubmit it?

No, we do not permit returned checks to be resubmitted through Mobile Deposit. The returned item must be brought to our office for re-deposit.
Am I able to access my regular account balances and make transfers in this app?

No, the app is only for Mobile Deposits. Online account access is offered through our Virtual Branch Website only at this time.
Who can I contact with additional questions?

Call LOCO Credit Union at (575) 437-3110 and ask for our Mobile Deposit Team!
What is the voice response system, and why do I need an access code?

The voice response system is an automated service that allows you to call and easily check your account balances, make transactions, and access other account-related information. For your protection and privacy, the system requires an access code to ensure that only authorized users can access your sensitive account details. This added security helps keep your financial information safe.
I don’t know my access code. How can I get it?

If you’re unsure of your access code, don’t worry! Simply call our credit union and speak with one of our friendly account representatives. They will verify your information and provide you with the access code you need to use the voice response system.

Mobile Deposit FAQs

Who is eligible?

Are there any limits of the dollar amount or number of checks I can submit?

What are the fees?

Do I scan both the front and back of the check?

When will my deposit post to my account?

What if the check image is not acceptable or is unreadable?

What do I do with the check after I scan it?

What if I submit a deposit for the wrong amount?

What if I submit the same deposit twice?

If a check I submitted is returned, can I resubmit it?

Am I able to access my regular account balances and make transfers in this app?

Who can I contact with additional questions?

What is the voice response system, and why do I need an access code?

I don’t know my access code. How can I get it?